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Professional Call Answering Services: The Ultimate Guide ... Australia

Trust that each and every call is answered, every lead nurtured and every customer cared for.

Australian receptionists
24/7 live call answering
No lock-in contract
7-day free trial
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We provide a range of business solutions

Professional services designed to help your business thrive and connect with customers anytime, anywhere.

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Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.

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Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

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Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

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Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

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Escalation management

For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.

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Corporate solutions

Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.

Call answering services designed for businesses of any size

Australia's most flexible answering service company with solutions for small businesses to large corporations.

Professional trained receptionists

Highly skilled professionals with industry-specific training

Customizable greeting scripts

Tailored greetings that match your brand and business needs

Real-time call notifications

Instant alerts via email, SMS, or your preferred method

Secure message delivery

Encrypted and secure handling of all your business communications

Multi-language support

Service available in multiple languages to serve diverse customers

Flexible pricing plans

Scalable solutions that grow with your business needs

Easy setup and integration

Quick onboarding with seamless integration to your existing systems

Detailed call reporting

Comprehensive analytics and reporting for business insights

We work across multiple industries and business types

Our staff are highly trained in different industries with bespoke solutions for multiple sectors.

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Small Business

Tailored solutions for growing businesses

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Healthcare

Specialized support for medical practices

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Medical & Dental

Professional medical reception services

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Financial Sector

Secure handling for financial services

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Real Estate

Property management and real estate support

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Legal

Confidential support for legal practices

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Construction

Field-ready support for trades and construction

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Tourism & Travel

24/7 support for hospitality businesses

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Information Technology

Technical support and IT service management

More Information

Detailed information about our services and how we can help your business.

Detailed Service Information

Small Business Answering Service Melbourne

That makes it simple for you to engage with an intriguing procedure that's cost-effective. You might believe that $3 per call is quite costly but consider it by doing this, if 1 in 10 calls develops into someone hiring your organization, it's likely you'll make a lot more than the $80ish that it cost to address all those calls.

" Fantastic Workplace Environment, that is Warm, Welcoming and Diverse, Amenities' are fantastic, truly friendly staff that rapidly end up being friends. Safe and fantastic area for businesses that are both recognized and those beginning out."



A phone answering service or virtual receptionist is a design where your inbound calls can be diverted to a professional receptionist who is offered to take those calls for you and either forward the crucial calls throughout to you or take a message - phone call answering and send that message through to either you or your personnel.

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The typical manager spends around 20% of their time taking care of either admin jobs or participating in to time losing inbound calls - virtual telephone answering. With your own virtual receptionist on the group you can win back that time and focus your attention on doing what you do best, bringing in more clients and growing your service.

How Does An Answering Service Work? Perth

To start with, when you register for a 7 day complimentary trial you will be allocated a regional telephone number. If you remain in Sydney then that number would be a local Sydney 02 number. Once you have your unique number you will need to tell us what greeting you want our group to utilize when we address your calls.

Now that you have your greeting established you will require to inform us how you desire to get your messages. Messages can be sent out by either SMS or email. If you pick to get your message by email then there is no service charge, if you choose SMS then there is a small extra cost per SMS.

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Never. You can transfer as numerous or as couple of as you desire. Some consumers have all of their incoming calls diverted through our answering services and let us manage the entire reception process. Other clients simply send us their overflow calls when they are actually busy. Other consumers once again simply user us for after hours calls or calls gotten when their internal receptionist is on yearly leave or off on authorized leave.

Another great aspect of using our service is that the expense of live answering is tied to the level of service. < We have an entire range of companies using our call response service. We are particularly popular with professional service firms like legal representatives, accounting professionals and consultants who require live answering.

Phone Answering Services Perth

In this short article, we will explore the benefits of using a virtual receptionist service and how it can improve your company operations. One of the main advantages of an answering service is the ability to respond to incoming calls efficiently. A virtual receptionist can manage and respond to calls on your behalf, ensuring that your customers get a timely and professional phone reaction.

Let us address that call. A crucial advantage of answering services is the cost-effectiveness it offers. Hiring a full-time, in-house receptionist can be costly, considering the extra expenses associated with employee benefits, training, and devices. On the other hand, a virtual receptionist service allows you to pay just for the services you need.

One of the primary benefits of a virtual receptionist service is the capability to answer incoming calls efficiently. A virtual receptionist can manage and address contact your behalf, making sure that your customers receive a prompt and expert response. With a virtual receptionist, you can focus on your core company activities without disruptions from needing to answer constant call.

This service focus permits you to streamline your organization operations and maximize your time to concentrate on more critical tasks. It makes sense to have actually each call addressed quickly by our team. While we are on the phone offering information, you can be constructing your business and working on strategies.

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Why not register for a 7 day free trial and test out our service. There is definitely no obligation to continue with live answering after the trial and you can register online on our signup page so you can register at a time to fit you. We are an Australia based company and comprehend business environment in Australia - answering service.

Responding to services handle both incoming and outbound organization communications for your business, enabling you to devote your time to other company jobs. Nevertheless, finding a high-quality answering service that comprehends your company's particular requirements can be tough. Learn more + To help you in your search for a partner, we have actually assembled this list of the top phone answering services in Australia.

The short answer is there are no additional fees or charges! Upclose & Virtual offers a customised phone answering service which means your virtual receptionist constructs a connection with your consumers and with your personnel. We supply a complimentary discovery session. There are no extra costs or charges for this service.

The information will be supplied to you so that all your calls will instantly forward through to your virtual receptionist - inconvenience complimentary and immediate! Your virtual receptionist researches your organization website and discusses your business requirements to guarantee that they are prepared to answer your calls with a sound working understanding of your company - there's no robotic script reading! If you have consultation booking software application your receptionist will acquaint themselves with the programs that you utilize - we are flexible to your requirements! Your virtual receptionist will establish your after hours message bank after getting advice from you about the material that you would like on the message - its all about you and your choices! Your virtual receptionist will prepare detailed notes of your business requirements so that in case they are away their 'back up buddy' can handle your calls - we have you covered!.

Phone Answering Services Australia

If you have any concerns or want to understand about our packages, speak to one of our team today.

Bonus calls are billed at $3. 45 per call. At Virtual Headquarters many of our service is with long term clients which's due to the fact that there is no pressure. We want to be your live answering service partner in the call management cycle. We desire your small organization to be successful since that also indicates we are a success.

Nowadays there are lots of responding to services entering the industry and trying to use actually low answering service charges, however there is no value in opting for the most affordable answering service plan if the receptionists are based upon the other side of the world and the business has no experience - phone answering service - reception services.

Expert communication is a crucial function for any business enterprise, especially during significant modification. Your personnel may be spread throughout the city, some working from home, some in the HQ, however your consumers won't be interested in how you have actually structured your labor force, they simply desire a real person to answer their phone call.

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